Emirates introduces touch-less self check-in kiosks

Emirates has further enhanced the smart contactless journey experience for its passengers by introducing touch-less self check-in kiosks at Dubai International Airport.

The Dubai-based airline introduced 32 self-service bag drop machines and 16 check-in kiosks in September last year, but has now gone a step further, allowing passengers to control the machines completely by mobile devices without touching the screens; providing a safe and convenient airport experience.

The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags. Passengers can also make payments for ancillary purchases, such as additional baggage allowance, directly at the kiosks.

The self check-in kiosks are located at the Economy check-in area at Terminal 3 and are designed to reduce the waiting time for customers during peak periods. The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations. The airline also stated that more kiosks are planned for the First and Business Class check-in area.

Last year, Emirates introduced its integrated biometric path. Utilising the latest facial biometric technology, Emirates passengers check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport.

The smart contactless experience continues on board with digital menus available on the Emirates app allowing customers to browse the menus on their personal devices both online and offline; as well as on Emirates’ Wi-Fi portal without needing to purchase a Wi-Fi package.

The Emirates app also allows customers to create a playlist from the IFE and sync it to their personal screens on board. The airline states that passengers will be able to control their viewing experience on the IFE screens from their personal devices “in the coming months”.

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