American hospitality chain Hilton Hotels and Resorts has announced that it is solving long-time travel frustration by introducing ‘confirmed connecting rooms’ feature.
Hilton is the 1st major hotel company to introduce a booking experience that allows individuals to easily book and instantly confirm at least two connecting rooms. This new feature – Confirmed Connecting Rooms by Hilton—has started to roll-out globally and will be available when booking on Hilton.com or through the Hilton Honors app at participating hotels within any of the portfolio’s 18 hotel brands.
Chris Silcock, Executive Vice President and Chief Commercial Officer, Hilton, said:
Research shows that nearly half of travelers booking trips together consider connecting rooms to be important. As families and friends begin to reunite, reconnect and travel again, we anticipate that need will only grow stronger. Confirmed Connecting Rooms by Hilton presents an innovative solution to a decades-old problem and creates a renewed confidence in the booking experience at a time when a record number of people are travel planning.
Hilton says that the booking process for connecting guest rooms wasn’t always seamless. In the past, to stay in connecting rooms, guests would indicate their request when booking and then, after many emails and follow-up calls, the request would get addressed. In most cases, connecting rooms, if available, were only confirmed when the guest arrived at the hotel, during check-in, sometimes leaving the guest frustrated before they even unpacked their bags.
The hotel chain has now solved this problem. Guests can now book and instantly confirm connecting rooms in 3 steps:
- Step 1: Select number of desired rooms, along with the destination and dates, and choose your hotel
- Step 2: When selecting a room, check the box to indicate interested in connecting rooms
- Step 3: Select each connecting room at the desired rates, and book the stay with instant confirmation
Hilton says that this innovative concept was originally engineered by Hilton’s new urban lifestyle hotel brand, Motto by Hilton.
Tripp McLaughlin, Global Head, Motto by Hilton, said:
The idea for Confirmed Connecting Rooms by Hilton came straight from our guests, who told us they wanted more flexibility in their travel space and experience. It’s exciting to see how an innovation created for one Hilton brand can help eliminate the hassle of coordinating travel for friend and family groups across our entire family of brands.
Most of the newly branded Motto by Hilton hotels offer an expanded connecting room concept where guests have the ability to book up to 9 unique connecting room configurations with adaptable furniture and modern design to create the ideal accommodation and social environment for group travel.
Featured image by Hilton
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