Air India has introduced an integrated self-baggage drop and self-kiosk check-in service at Delhi’s Indira Gandhi International Airport Terminal 3 for both domestic as well as international flights, becoming the first Indian carrier to do so.
Air India guests will now be able to enjoy a easy digital process to print boarding passes and
baggage tags, and drop bags on their own, obviating the need to check-in over the counters.
The kiosks also allow travellers to easily customise their trips by selecting available preferred seats, updating frequent flyer number, etc.
This service is currently available to Australia-bound passengers and those travelling domestically within India. Other international routes will be added soon.
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This facility eliminates the queue waiting time for check-in over the counters and helps travellers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world, but also intend to introduce it at other airports in India as well as at major airports in other parts of the world. Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy travelling as much as we love flying them.
said Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India.
With the successful implementation of the DigiYatra initiative for domestic flights at some Indian airports, the self-baggage drop facility adds to the convenience for travellers, right from helping them to gain easy entry to the airport, to managing the check-in process on their own.
Earlier this week, Air India announced having rolled out ‘Project Abhinandan’ whereby the carrier has deployed specially trained Service Assurance Officers at 16 major Indian airports to
proactively sense passenger concerns and offer on-ground assistance across airport touchpoints.
Featured image by Air India
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