Vistara has introduced the ‘Book on Google’ feature that will allow customers to directly book flights tickets using Google Flights.
From now on, customers will be able to directly book Vistara tickets on Google Flights. Customers will not be directed to any other website while booking through the ‘Book on Google’ feature. This new facility is in partnership with Amadeus.
Customers have to follow these steps for ticket bookings:
- Customers will have to be logged in in to their Google accounts while booking the flights. This will allow all the saved information to get automatically filled for booking including name and contact details.
- Payment options, saved on Google, will be displayed automatically allowing a smooth transition from search to reservation and finally to the payment process. They can also decide to add a new credit / debit card during the booking process.
- Customers will also be able to view and purchase optional upgrades, pre-purchase additional baggage allowance, seat selection, and much more on the same Google interface.
“Customer centricity is one of our core values and it has been our constant endeavour to offer our customers the finest and most seamless experience – not just while flying with us, but across the customer journey. We are sure that this new ‘Book on Google’ feature will enable an even more hassle-free experience and bring greater convenience to our customers.”, said Vinod Kannan, Chief Commercial Officer, Vistara.
Do you think more airlines should adopt the ‘Book on Google’ feature? Let us know in the comments section below.