Indigo announces Door-to-Door bag service

Indigo has announced the launch of a new Door-to-Door bag service in selected cities.

Baggage drop

Indian low-cost carrier Indigo has started Door-to-Door bag service in New Delhi and Hyderabad with Mumbai and Bengaluru coming soon. From this month onwards, passengers travelling with the airline will be able to avail the service known as ‘6EBagPort’. The service allows travelers to check their bags in from home and receive them at the destination, albeit with some steps in the middle.

Availability and Pricing

The service launched on 1st April and is currently available in New Delhi-NCR (including Gurgaon, Noida, Faridabad, and Ghaziabad) and Hyderabad. This means only passengers flying between Delhi and Hyderabad (or vice-versa) can use the two-way service. IndiGo plans to add both Mumbai and Bengaluru as 6EBagPort destinations in the coming months.

To incentivize passengers to use the service, Indigo has priced one-way transfers for ₹630 ($8.5).

How it works?

Once you’ve booked your flights, passengers can head to the 6EBagport website to add the service. The service itself is run by CaterPorter, a Bengaluru-based logistic firm.

For departing passengers, once you’ve booked your slot, you will have to complete a security declaration. As the bag remains outside the passengers’ hands from the day before departure, security is kept tight. Once formalities are complete, your bag is picked up a day before the flight and taken to the airport.

Passengers will then meet a CarterPorter representative before entering the terminal to verify their bag. The bag is then checked in normally and on its way to the destination. Due to the COVID-19 pandemic, the firm wraps all bags in two layers of plastic packing and offers contactless documentation for safety purposes.

For passengers using the service for arrival, the procedure is much simpler. You have to pick up your bag at the belt upon arrival and hand it over to a CarterPorter representative. The bag will then be packed and sent to your residence or hotel.

Should you use it?

The service sure is nice. Travelling without large suitcases makes travelling much more seamless. The lack of bags means that taking public transport becomes far more convenient and less stressful. The lower cost and convenience make the service well worth it for the price.

However, the service itself is not seamless. Travellers have to check and handover their bags several times. For those taking private transport to the airport, this service may not make much sense. However, if you have large or multiple suitcases, this service is a great option.

Sanjay Kumar, Chief Strategy and Revenue Officer, Indigo, said:

We are continuously striving to enhance our customer service and this collaboration is a step further towards providing a one-stop hassle-free experience. The service will bring relief to customers who may want to travel with additional baggage from home to airport or would like to go for a meeting directly from airport without carrying bags. Our partnership with CarterPorter will ensure that our customers have a seamless experience as their baggage gets transferred door to door while they fly onboard our lean, clean flying machine.

Harsha Vardhan, CEO, CarterPorter, said:

We are elated to partner with India’s leading airline, Indigo, as we take their customer journey to next level by providing personalised baggage porter for door-to-door service. In addition to shorter wait times at the airport, the service will also bring relief to people who seek convenience and need to have a baggage-free passage from one city to another. Indigo’s ideology of providing hassle-free customer experience is in line with our service pillars and we look forward to serving Indigo customers.

Featured image by Getty Images

What do you think of this service? Do you think it is useful? Let me know in the comments section below.