Air India has appointed Hirsch Bedner Associates (HBA), a world-renowned hospitality interior design firm, to refurbish its signature airport lounges.
Air India will refurbish its signature lounges at Delhi’s Indira Gandhi International Airport Terminal 3 and New York’s John F. Kennedy International Airport Terminal 4. Air India Lounges at Delhi and New York will emerge as signature lounges after the extensive
refurbishment and rebuild which is planned to commence shortly.
The lounges will be designed to reflect the rich cultural heritage of India with “world-class
state-of-the-art amenities embodying the vibrant spirit of the new Air India – a global airline
with an Indian heart”. In sync with India’s rich culinary traditions, the lounges will offer a
diverse and delectable selection of Indian and international cuisine wrapped in class and
comfort.
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We are committed to offer the highest standards of service to our guests as part of our transformation journey, and the association with HBA will help us extend a warm and
said Rajesh Dogra, Chief Customer Experience Officer, Air India.
welcoming lounge experience that embodies the essence of Air India’s commitment to
excellence. In the last one year, we have taken several initiatives to enhance customer
experience, including digital channels, airport, inflight services, and contact centre. The
redesigned lounges will further strengthen our customer proposition.
HBA has been known for creating award-winning signature projects for leading global institutions like the Taj group, Marriott, InterContinental, Hilton as well as Singapore Airlines. Air India says that its collaboration with HBA will “allow Air India to redefine new standards in comfort and aesthetics of its lounges and offer the best-in-class lounge experience for its guests”.
We are honoured to partner with Air India and are dedicated to delivering an exceptional
said Ian Carr, Co-CEO, HBA.
hospitality design experience. Our primary focus is to create a meaningful environment for Air India passengers allowing them to experience the airline’s inspirational brand and lounges in a fresh and innovative way.
The Delhi-based airline says that it is parallels working to expand its lounge network to other major airports in India and abroad, intending towards offering similar enhanced lounge experience for its first-class, business-class, eligible FFP and Star Alliance members.
Featured image by Live From a Lounge
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